| Q: |
When will my back
ordered item ship? |
|
| A: |
Your back ordered item will be shipped
immediately after it arrives here. |
<top> |
| Q: |
With what
credit card can I purchase my item(s)? |
|
| A: |
We accept MasterCard, Visa, Discover and
current students with a Jacket Express account. |
<top> |
| Q: |
Who
should I contact with any questions that I have? |
|
| A: |
Please view our contact
us page. |
<top> |
| Q: |
What is the status of my order? |
|
| A: |
If you check on-line in the customer service
area you will be able to view the status of your order. Text
reservations are often marked not received until the "month before
classes" start date. Other orders go through a process so that they
are shipped as complete as possible. If we have any questions about
your order we will contact you with the information that you provide. |
<top> |
| Q: |
When do I receive my confirmation? |
|
| A: |
Your order is confirmed once the staff in the
bookstore receives your order for processing. |
<top> |
| Q: |
Why can we only make a reservation until 45 days before classes begin? |
|
| A: |
We wait till 30 days before the beginning of
the term to process orders for several reasons. Here are a few:
- The majority of the books are received within 30 days of the
start of classes with the receiving process continuing through the
start of classes.
- There is sometimes a delay in the books selection for the
instructor.
- By waiting till 30 days before classes start we have a better
chance of providing a more complete list.
- Used book shipments are the last of the large shipments to
arrive and are almost always processed a month before classes begin.
|
<top> |
| Q: |
When will
my order ship? |
|
| A: |
Textbook order processing takes about a day. We
pull Web orders on a regular basis and fill them in the order in which
they are received. After in-store processing, we ship your order -
most often by United Parcel Service (UPS). Typically, UPS takes a day
to deliver a package locally. We cannot quote the delivery schedule in
your area or for UPS. However, once shipped, orders take no more than
two days to arrive.
Orders for gifts and other items typically take one to two days to
be processed. These orders are shipped in the same manner that the
textbook orders are and - depending on your location - take two to six
days to reach you. When other product lines become available - school
and office supplies, computers & computer accessories - there will be
other shipping options. |
<top> |
| Q: |
How do I
track my order? |
|
| A: |
You can view the status of your order any time
from the Customer Service
Center of our site. Once your order is processed and shipped an
e-mail will be sent that will include a link to the UPS tracking
system. Click on the link and you will be able to view the status of
your shipment. |
<top> |
| Q: |
Can I
buy used books on-line? |
|
| A: |
Yes. Used books are available and help curve
the total cost of your book bill. Used books are priced at 25% less
than new books and are available on a first-come-first-serve basis. |
<top> |
| Q: |
What if the used
book has too many markings? |
|
| A: |
We have no control over the condition of the
pages (cribbing and markings). If a title is not to your liking, just
return that title. A return policy card will be attached to your
receipt. Be certain to follow the directions for making returns and
exchanges that are listed on the card. |
<top> |
| Q: |
How do I
make a return? |
|
| A: |
You can bring the title into the store for your
refund or exchange. This is one of the quickest methods of processing
this type of transaction. You could also ship your return to the B-W
Bookstore for processing. This would take the additional days of
shipping on both ends of the transaction. Remember to include a COPY
of your receipt with your return. |
<top> |
| Q: |
How do I return a
gift or clothing order? |
|
| A: |
Carefully package the item and return it to the
bookstore along with a COPY of your receipt and a brief note
explaining the reason for the return. Once we receive your return we
will either credit the account you charged or fill your order with the
correct item, size or color. And as always, if you are local you can
stop in at the store any time during our regular business hours. |
<top> |
| Q: |
What if my book is out-of-stock? |
|
| A: |
We hold backorders of textbooks and fill those
orders on a first-come-first-serve basis. That is when a shipment
arrives we will pull books for the orders that are placed through the
system and for those who have reserved the title in the bookstore
placing the remaining titles on the shelf for sale. By reserving or
backordering you are guaranteed to receive books from the first
shipments of your text. You are also helping us determine a more
accurate need for the title. (Some classes fill or over-enroll during
the first week of classes). Please check for your reserved copy before
taking a copy of the title you need from the shelf. |
<top> |
| Q: |
What if my item is out-of-stock? |
|
| A: |
Though we try to reorder many of our items,
many of the clothing and gifts are only available seasonally. If an
item is out-of-stock and is scheduled to be coming we will inform you
by e-mail. Likewise, if an item will not be returning to inventory we
will contact you by e-mail. We will keep our site current with
availability and display the most recent of these items that are
available for you to purchase. Though we try to reorder many of our
items, many of the clothing and gifts are only available seasonally.
If an item is out-of-stock and is scheduled to be coming we will
inform you by e-mail. Likewise, if an item will not be returning to
inventory we will contact you by e-mail. We will keep our site current
with availability and display the most recent of these items that are
available for you to purchase. |
<top> |
275 Eastland Rd.